Terms and Conditions

TERMS AND CONDITIONS

Days of Operation:
GoodmanRepairParts.com accepts online orders 24 hours a day, 7 days a week, 365 days a year. Orders are processed, shipped, and delivered Monday through Friday only.

We observe the same holiday schedule as our shipping carriers and are closed on the following dates: New Years Day – January 3, 2022 – Good Friday – Memorial Day – Independence Day – Labor Day – Thanksgiving Day – Black Friday – Christmas Eve – Christmas Day – New Year’s Eve. Please see FedEx’s Holiday Schedule for more information regarding holiday service days/hours.

Shipping:
GoodmanRepairParts.com uses FedEx to ship a majority of repair parts sold by GoodmanRepairParts.com. Please see the FedEx Service Guide for more information on shipping times. In order to expedite certain deliveries, UPS or USPS Priority Mail may be used at our discretion.

Due to parts sourcing from regional fulfillment centers, please allow 3-4 business days to process and ship your order during seasonal peak demand.

Please be advised that expedited shipping is the duration of your shipping time, which begins AFTER your order has been picked up by the shipper and does not include the time necessary to process your order. GoodmanRepairParts.com does not offer expedited processing service. Please see the FedEx Service Guide for more information on shipping times.

As of March 23, 2020, FedEx has suspended their money-back guarantee due to the Coronavirus pandemic. This applies to all FedEx Express® and FedEx Ground® services until further notice. GoodmanRepairParts.com does not refund shipping costs for shipments that are not delivered by FedEx’s projected delivery date.

Parts that are included free of charge with the purchase of another part usually ship with the purchased part. Free parts that ship separately from the purchased part will be shipped free of charge via USPS Priority Mail regardless of the shipping type chosen for the paid part.

Once the repair part leaves the warehouse facilities and transfers to the shipping carrier, the responsibility for the repair part shifts to said carrier. At this point GoodmanRepairParts.com has no control over delays or damage which may occur during shipping.

By purchasing repair parts and accessories from GoodmanRepairParts.com you affirm that any claims regarding shipping damage or delays are the responsibility of said shipping carrier.

Dimensional Weight Shipping:
GoodmanRepairParts.com uses shipping software provided to us by our shipping carriers. Shipping carriers use “dimensional weight” as a basis for the calculation of your shipping charges. Dimensional weight reflects a package’s density, which is the amount of space a package occupies in relation to its actual weight. For each shipment, your charge is based on the dimensional weight or actual weight of the package — whichever is greater. Dimensional weight usually only impacts oversized shipments such as heat exchangers and fan blades as they are considered lightweight relative to their packaging size.

Tracking Information:
Tracking information is forwarded to our customers as quickly as we receive it from the the fulfillment center that your part is sourced from. This can sometimes take up to 48 hours AFTER your order is shipped. We appreciate your patience as we know how important it is for you to get your part in a timely manner.

International Purchases:
GoodmanRepairParts.com restricts shipments to addresses within the United States exclusively. Customers from Canada wishing to make purchases with U.S. shipping addresses may do so using PayPal at checkout.

Delays and Back-Orders:
If there is an extended delay in shipping your part, or if the part is on back-order, we will notify you as soon as we know. You can cancel the order for any part that is delayed in shipping if the part has not yet shipped.

Order Cancellation Requests:
Should you decide to cancel your order, you must email your order cancellation request using the contact form on the “Contact Us” page. Once your order cancellation request is received, we will do our best to cancel your order for a full refund. If your order has not begun processing we will cancel your order, refund your purchase, and reply with a cancellation acknowledgement.

Orders that have begun processing and/or have a tracking number cannot be cancelled and are subject to forfeiture of original shipping charges once the part is returned. Forfeiture of original shipping charges, return shipping charges, PayPal fees, and a 20% restocking fee will be levied if the cancelled parts are refused and/or returned without a Return Merchandise Authorization (RMA).

Returned parts that shipped with “Free Shipping” are subject to a 20% restocking fee.

Order cancellation requests MUST be made via email only, and that cancellation requests left on voicemail will NOT be honored.

Please note that effective October 11, 2019 PayPal fees are non-refundable on returns or cancellations. For more information on PayPal’s refund policies please contact PayPal @ (888) 221-1161.

Risk of Loss:
All items purchased from our website are made pursuant to our shipping terms, which are F.O.B. shipping point. This means that that risk of loss and title of any item is passed to you at the shipping point, which is when the carrier accepts the goods for transport.

If the shipping carrier delivers a damaged package, please open it immediately to determine if there are damages to the contents. If there are, immediately contact the shipping carrier to file a claim. We are not responsible for missing, damaged, or incorrect parts after 30 business days, regardless of the party at fault. Please contact us immediately if any of the above occurs.

GoodmanRepairParts.com is not responsible for lost or stolen packages and all claims for such must be processed through the shipping carrier.

Warranty and Return Policy:
Repair Part Quality:
GoodmanRepairParts.com warrants that the repair parts purchased on this website are new and have never been previously sold, installed, or used prior to their purchase. GoodmanRepairParts.com warrants that the repair parts purchased on this website leave our shipping points in the same condition as they would if a technician were to purchase them from a Goodman Distributor.

Non-Electrical Repair Parts Warranty:
GoodmanRepairParts.com warrants all non-electrical parts from manufacturer defects for one year from the date of purchase. If a non-electrical part fails during this period due to manufacturer defect, GoodmanRepairParts.com will provide a free replacement part to you. In the event the part is no longer available for any reason, GoodmanRepairParts.com will allow a credit toward the purchase of an equivalent repair part (at current suggested repair part selling price). Parts that have been installed and fail under warranty are non-refundable. Expendable supplies i.e. filters, are not covered by any warranty.

Defective parts that are under warranty must be returned with prior authorization to GoodmanRepairParts.com to receive replacement part credit. Defective parts that are returned for replacement must be returned with shipping costs prepaid. If you have a defective part, we will ship you a new part upon receipt of the defective part. Customer will not be charged shipping to send out replacement part. Replacement parts are shipped via FedEx/UPS Ground service or USPS Priority Mail regardless of shipping method used at purchase.

Non-Electrical Parts Return Policy:
If you order the wrong part or decide you no longer need the part we will allow you to return non-electrical parts in their original like new packaging within 30 days of your purchase. Parts that have been installed are non-refundable and will be returned to the buyer. Parts that have been replaced under warranty are non-refundable. Please note there is a 20 percent restocking fee and the original shipping charges are non-refundable if the item already shipped. Parts that are returned for restocking must be returned with shipping costs prepaid. Parts returned without a Return Merchandise Authorization (RMA) will be refused and returned to the sender. Merchandise return requests must be made via email only. Please note that effective October 11, 2019 PayPal fees are non-refundable on returns or cancellations.

Electrical Repair Parts Warranty:
GoodmanRepairParts.com warrants all electrical parts from manufacturer defects for one year from the date of purchase and can be exchanged for a factory new replacement part if that part fails within one year of purchase. Obvious signs of misuse, incorrect wiring, improper installation, etc. will negate the one year replacement warranty.

Defective parts that are under warranty must be returned with prior authorization to GoodmanRepairParts.com to receive replacement part credit. Parts that are returned for warranty replacement must be returned with shipping costs prepaid. Customer will not be charged shipping to send out replacement part. Replacement parts are shipped via FedEx/UPS Ground service or USPS Priority Mail regardless of shipping method used at purchase. Parts returned without a Return Merchandise Authorization (RMA) will be refused and returned to the sender.

Please note that merchandise warranty requests must be made via email only.

Electrical Parts Return Policy:
Electrical parts are sold as is, new in the original factory packaging and are non-returnable and non-refundable. This policy is an HVAC industry standard because there is no way to test an electrical part once it leaves the warehouse and we cannot sell electrical parts as “new” if they have been previously sold.

Refund Policy For Products Purchased Using PayPal:
Please note that effective October 11, 2019 PayPal fees are non-refundable on returns or cancellations. For more information on PayPal’s refund policies please contact PayPal @ (888) 221-1161.

Special Order Items:
Special order items are non-returnable and non refundable. However, electrical and non-electrical special order parts do carry a full one year warranty and can be exchanged for a factory new replacement part if that part fails within one year of purchase. Obvious signs of misuse, incorrect wiring, improper installation, etc. will negate the one year replacement warranty.

Warrantied parts cannot be sent out prior to receipt of defective parts unless customer chooses to pay for replacement parts in advance. Customer will not be charged shipping to send out replacement parts. Customer will receive a refund of the replacement parts cost once the defective part is received by GoodmanRepairParts.com.

Parts returned without prior authorization will be refused and returned to the sender.

Goodman Equipment that is Currently Under Warranty:
For Goodman equipment that is currently under warranty and requires repair, you will need to contact your local Goodman dealer to facilitate repair and warranty replacement. GoodmanRepairParts.com DOES NOT offer warranty service on Goodman parts or equipment currently covered under manufacturer’s warranty.

Product Images:
Product images are for illustrative purposes only and may differ from the actual product you receive. Images may not depict the actual part or parts being offered and stock images may be used. Purchasers are advised to select parts based upon the model number of their equipment, or the part number that they are replacing. GoodmanRepairParts.com assumes no liability for parts purchased based upon images presented with certain products.

Products Details:
Some products may have an associated image or photo. These are for reference only and should be considered illustrative. Product details are for reference only and should not be used for purchasing decisions. Purchasers are advised to select parts based upon the model number of their equipment, or the part number that they are replacing. GoodmanRepairParts.com assumes no liability for parts purchased based upon product details presented.

Special Circumstances:
Special situations arise on occasion that cannot be pre-determined. GoodmanRepairParts.com will always give a good faith effort to resolve any matters regarding the sale of repair parts.

Model and Serial Number:
When ordering parts, the model and serial number of the Goodman equipment will be very helpful in verifying you have selected the correct repair part for your unit. We request this information to ensure that the part being ordered is a part of the Goodman equipment you are repairing. Failure to supply a Goodman model and serial number at checkout may prevent you, the customer, from purchasing parts from GoodmanRepairParts.com.

Local, State and Federal laws:
GoodmanRepairParts.com will not knowingly sell parts to consumers that will in anyway be in violation of local, state, or federal laws.

Special knowledge and tools:
By purchasing repair parts from GoodmanRepairParts.com you acknowledge and affirm that you have the required technical ability to safely and correctly replace the purchased part or you acknowledge and affirm you will use a third party that has the required technical ability to safely and correctly replace the purchased parts.

Any repair part requiring the opening of the refrigeration system requires special knowledge and equipment to replace the repair part. By purchasing a repair part which requires the opening of the refrigeration system , you acknowledge and affirm that you have the required technical ability and equipment to safely and correctly replace the purchased part or you acknowledge and affirm you will use a third party that has the required technical ability to safely and correctly replace the purchased part.

EPA Regulations:
Federal EPA regulations state that you must be certified under section 608 of the Clean Air Act to work on air conditioning and refrigeration systems. An EPA certified person must handle the refrigerant contained in a unit/system. Purchaser hereby assumes full responsibility for safe and proper installation in accordance with their local code requirements.

GoodmanRepairParts.com reserves the right to not sell repair parts that require special knowledge or tools in order to be properly installed or applied or that can present a danger to life or property when not properly installed. In these instances, we would refer you to your local Independent Goodman dealer.

Customer’s Responsibility:
You, the customer, assume responsibility for the correct diagnosis of the problem with your heating and cooling system. GoodmanRepairParts.com and any Agent of GoodmanRepairParts.com cannot under any circumstance perform a complete and accurate diagnosis of any heating and cooling system over the phone or by email. You assume all responsibility for the correct diagnosis of the problem and selection of the correct repair part.

You, the customer, assume full responsibility for the proper installation of any repair parts purchased from GoodmanRepairParts.com. GoodmanRepairParts.com and any Agent of GoodmanRepairParts.com cannot under any circumstance ensure proper installation of any repair part over the phone or by email. You, assume full responsibility for the proper installation of any repair parts purchased from GoodmanRepairParts.com.

Terms of Use Agreement:

Effective Date: This Terms of Use Agreement was last updated on 01/01/2014.

This Terms of Use Agreement sets forth the standards of use of the GoodmanRepairParts.com. By using the GoodmanRepairParts.com website you (the “Customer”) agree to these terms and conditions. If you do not agree to the terms and conditions of this agreement, you should immediately cease all usage of this website. We reserve the right, at any time, to modify, alter, or update the terms and conditions of this agreement without prior notice. Modifications shall become effective immediately upon being posted at GoodmanRepairParts.com website. Your continued use of the GoodmanRepairParts.com website after amendments are posted constitutes an acknowledgement and acceptance of the Agreement and its modifications. Except as provided in this paragraph, this Agreement may not be amended.

Description of Service:
GoodmanRepairParts.com is providing Customers with the ability to purchase Goodman Repair Parts for Goodman heating and cooling systems online. Customers must provide (1) all equipment necessary for their own Internet connection, including computer and modem and (2) provide for Customer’s access to the Internet, and (3) pay any fees related with such connection.

Disclaimer of Warranties:
The site is provided by GoodmanRepairParts.com on an “as is” and on an “as available” basis. To the fullest extent permitted by applicable law, GoodmanRepairParts.com makes no representations or warranties of any kind, express or implied, regarding the use or the results of this web site in terms of its correctness, accuracy, reliability, or otherwise. GoodmanRepairParts.com shall have no liability for any interruptions in the use of this Website. GoodmanRepairParts.com disclaims all warranties with regard to the information provided, including the implied warranties of merchantability and fitness for a particular purpose, and non-infringement. Some jurisdictions do not allow the exclusion of implied warranties, therefore the above-referenced exclusion is inapplicable.

Limitation of Liability:
GoodmanRepairParts.com SHALL NOT be liable for any damages whatsoever, and in particular GoodmanRepairParts.com shall not be liable for any special, indirect, consequential, or incidental damages, or damages for lost profits, loss of revenue, or loss of use, arising out of or related to this web site or the information contained in it, whether such damages arise in contract, negligence, tort, under statute, in equity, at law, or otherwise, even if GoodmanRepairParts.com has been advised of the possibility of such damages. SOME JURISDICTIONS DO NOT ALLOW FOR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, THEREFORE SOME OF THE ABOVE LIMITATIONS IS INAPPLICABLE.

Indemnification:
Customer agrees to indemnify and hold GoodmanRepairParts.com, its parents, subsidiaries, affiliates, officers and employees, harmless from any claim or demand, including reasonable attorneys’ fees and costs, made by any third party due to or arising out of Customer’s use of the Service, the violation of this Agreement, or infringement by Customer, or other user of the Service using Customer’s computer, of any intellectual property or any other right of any person or entity.

Modifications and Interruption to Website:
GoodmanRepairParts.com reserves the right to modify or discontinue the website with or without notice to the Customer. GoodmanRepairParts.com shall not be liable to Customer or any third party should GoodmanRepairParts.com exercise its right to modify or discontinue the website. Customer acknowledges and accepts that GoodmanRepairParts.com does not guarantee continuous, uninterrupted or secure access to our website and operation of our website may be interfered with or adversely affected by numerous factors or circumstances outside of our control.

Third-Party Sites:
Our website may include links to other sites on the Internet that are owned and operated by online merchants and other third parties. You acknowledge that we are not responsible for the availability of, or the content located on or through, any third-party site. You should contact the site administrator or webmaster for those third-party sites if you have any concerns regarding such links or the content located on such sites. Your use of those third-party sites is subject to the terms of use and privacy policies of each site, and we are not responsible therein. We encourage all Customers to review said privacy policies of third-parties’ sites.

Disclaimer Regarding Accuracy of Vendor Information:
Product specifications and other information have either been provided by the Vendors or collected from publicly available sources. While GoodmanRepairParts.com makes every effort to ensure that the information on this website is accurate, we can make no representations or warranties as to the accuracy or reliability of any information provided on this website.

GoodmanRepairParts.com makes no warranties or representations whatsoever with regard to any product provided or offered by any Vendor, and you acknowledge that any reliance on representations and warranties provided by any Vendor shall be at your own risk.

Privacy Policy:
This privacy policy discloses the privacy practices for GoodmanRepairParts.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following:
1.What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2.What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing:
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information:
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
1. See what data we have about you, if any.
2. Change/correct any data we have about you.
3. Have us delete any data we have about you.
4. Express any concern you have about our use of your data.

Security:
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates:
Our Privacy Policy may change from time to time and all updates will be posted on this page.

Privacy Concerns:
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (800) 201-9044 or via email @ sales@goodman.com.

Governing Jurisdiction of the Courts of California:
Our website is operated and provided in the State of California. As such, we are subject to the laws of the State of California, and such laws will govern this Terms of Use Agreement, without giving effect to any choice of law rules. We make no representation that our website or other services are appropriate, legal or available for use in other locations. Accordingly, if you choose to access our site you agree to do so subject to the internal laws of the State of California.