Normal Days of Operation:
GoodmanRepairParts.com accepts online orders 24 hours a day, 7 days a week, 365 days a year. We process, ship and deliver orders Monday through Friday only. We are closed on the following dates: New Years Day – Good Friday – Memorial Day – Independence Day – Labor Day – Thanksgiving Day – Black Friday – Christmas Eve – Christmas Day – New Year’s Eve. Please see FedEx’s Holiday Schedule for more information regarding holiday service days/hours
GoodmanRepairParts.com uses FedEx to ship a majority of repair parts sold by GoodmanRepairParts.com. Please see the FedEx Service Guide for more information on shipping times. In order to expedite certain deliveries, UPS or USPS Priority Mail may be used at our discretion.
Due to parts sourcing from regional fulfillment centers, please allow 3-4 business days to process and ship your order during seasonal peak demand.
Please be advised that expedited shipping is the duration of your shipping time, which begins AFTER your order has been picked up by the shipper and does NOT include the time necessary to process your order. GoodmanRepairParts.com does not offer expedited processing service. We appreciate your understanding. For more shipping information, please see our Term and Conditions.
Tracking information is forwarded to our customers as quickly as we receive it from the the fulfillment center that your part is sourced from. This can sometimes take up to 48 hours AFTER your order is shipped. We appreciate your patience as we know how important it is for you to get your part in a timely manner.
As of March 23, 2020, FedEx has suspended their money-back guarantee due to the Coronavirus pandemic. This applies to all FedEx Express® and FedEx Ground® services until further notice. GoodmanRepairParts.com does not refund shipping costs for shipments that are not delivered by FedEx’s projected delivery date.
Order Cancellation & Return Requests:
Should you need to cancel your order, you must email your order cancellation request using the contact form below. If your order has not been processed, we will cancel your order, refund your purchase and reply with a cancellation acknowledgement. Orders that have begun processing and/or have a tracking number cannot be cancelled. Please note that order cancellation requests left on voicemail will not be honored.
If you want to return an item, we encourage you to read our Terms and Conditions regarding merchandise returns. Items returned without a Return Merchandise Authorization (RMA) will not be accepted and will be returned to the sender. Please note that merchandise return requests must be made via email only.
GoodmanRepairParts.com restricts shipments to addresses within the United States exclusively. Customers from Canada wishing to make purchases with U.S. shipping addresses may do so using PayPal at checkout.
Email is the best way to communicate your needs to us. If you have a question regarding a particular part for your unit, we will need your model and serial number in order to find the correct part for you. Your model and serial number are likely located on the side panel of your unit or in your original warranty packet from the manufacturer.
We can also be reached by telephone. Customers who are looking for parts are strongly encouraged to use the numerous search features found on our home page, as our customer service telephone number is primarily for customers with existing orders. Please be prepared to leave a message as we are often very busy preparing orders for delivery. Please note that order cancellation requests left on voicemail will not be honored. You MUST use the contact form above. Our customer service telephone number is (800) 201-9044.
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